Refund policy

REFUND AND CANCELLATION GUIDLINES

Customers have a period of 14 days from the date of product acquisition to initiate a refund request. For items bought but not yet dispatched, there is no cancellation/restocking charge of. For items that have been dispatched or delivered, a 20% restocking fee is applicable for returns made within 14 days of receipt. No refunds will be issued after the 14-day period.

Please note that the restocking fee is waived only for returns of products that are defective upon arrival. Returns for personal reasons will incur a 20% restocking charge. Customers are also responsible for shipping the product back to an address provided upon request. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging

INCORRECT ADDRESS OR FAILURE TO RECEIVE DELIVERY POLICY

Due to the nature of our products, the cost of returning would be more than allowing the shipping company to destroy the goods. Therefore, failure to receive the parcel on time or inputting the
incorrect address may lead to the disposal of your order which by purchasing from us you agree to release us from liability in case of such an event.

POLICY FOR PRODUCTS DEFECTIVE UPON ARRIVAL
We understand the value of our products and ensure thorough quality checks before dispatch. Every product is rigorously inspected to guarantee all components are included and
functioning properly. Should a product be defective upon arrival, report the issue to us
within 48 hours of receipt for assistance. We will facilitate an exchange/replacement under these conditions:
- The product must be returned in its original state without any modifications, disassembly, or tampering.
- If the packaging is damaged during transit, it's beyond our control. However, we can offer a free replacement upon evidence of such damage. Customers are responsible for the return shipping of
the damaged item. 

 

Each case will be treated individually, and we are committed to providing the best possible resolution.

We reserve the right to grant or deny refunds and to make final decisions on this policy, especially in cases suspected of fraud.

 

To start a return, you can contact us at help.wheelgrip@gmail.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.